We have worked to create a very special environment for our clients and instructors. Your cooperation is appreciated in helping us to ensure it is an enjoyable experience for everyone.
Switch your cell phones to silent mode while in the studio.
Plan on arriving at least 5 minutes prior to your lesson. This will give you some extra time to prepare. Arriving late to class is distracting to the other clients and disruptive to the flow of the class.
The studio is a “no shoes” area. Please take off your shoes upon arrival. The studio provides cubbies in which to place your shoes and all other items.
A strict 24 hours notice is required to cancel a class. This is to be done via your account online. Cancellation made out of this time frame will be charged as a Late Cancelation.
“No shows” will be charged as a Late Cancellation.
Please clean up your equipment after use. Set everything back to the way you found it.
Please wear proper athletic attire without zippers or buttons to spare the equipment from scratches.
All classes must be paid for in advance.
PlayPilates does not issue refunds (subject to our discretion). You may however pass a session or package to a friend.
The Introduction Packages must be completed within the stated validity and can only be purchased once.
All Packages have an expiry period, please make sure you check the validity date and use the sessions within the timeframes.
PlayPilates reserves the right to substitute teachers, to cancel or change a class if only 1 person is attending the class.